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Refund & Cancellation Policy

How cancellations, refunds, and security deposits work on Rigr.

Before you publish this: the specific windows and percentages below (24 hours, 50%, etc.) are illustrative, common-practice starting points for a rental marketplace — not figures Rigr has necessarily committed to operationally yet. Confirm the actual numbers you intend to run with your operations team, then have a lawyer confirm the wording, before this goes live.
Last updated: August 2, 2026

1. Renter cancellations

  • More than 24 hours before the booking start time: full refund of the rental fee, minus any payment gateway charges already incurred.
  • Within 24 hours of the booking start time: 50% of the rental fee is charged to cover logistics already committed (transport, operator scheduling).
  • After the equipment has been dispatched: no refund of the rental fee; any unused security deposit is still returned per Section 3.

2. Owner-initiated cancellations

If an Owner cancels a confirmed booking, Rigr will attempt to find comparable replacement equipment at no extra cost to the Renter. If no suitable replacement is available, the Renter receives a full refund of amounts paid for that booking.

3. Security deposits

Where a security deposit is collected, it is refunded after a post-rental inspection confirms the equipment was returned in the condition expected for normal wear and use. Refunds are typically processed within 5–7 business days of that inspection. If damage beyond normal wear is found, the cost of repair may be deducted from the deposit, with an itemised explanation provided to the Renter.

4. Disputes over damage or condition

If a Renter disagrees with a damage assessment, they can raise it with our support team within 7 days of the inspection; we'll review the evidence (photos/inspection notes) from both sides before finalising any deduction.

5. Refund method and timeline

Refunds are issued to the original payment method used for the booking. Processing time depends on the payment method and gateway, typically 5–10 business days after a refund is approved.

6. Force majeure

Where a booking cannot proceed due to circumstances beyond either party's reasonable control (natural disaster, government restriction, extreme weather), Rigr will work with both parties toward a fair outcome — typically a full refund or a rescheduled booking — rather than applying standard cancellation charges.

Contact

Questions about a specific refund? Contact us at rent@rigr.in or +91 92667 67700, with your booking details to hand.